Provider Directory Update from the Department of Developmental Services
- Service providers should check their inbox for an individualized email invitation from caddsprod@servicenowservices.com to register for the provider directory. Please check your email spam filters before contacting the help desk for assistance locating the email.
- If you still can’t find the email, there may be another issue preventing its delivery. Email ProviderDirectory@dds.ca.gov with the subject “No Registration Link.” DDS will record your email address as provided.
- The steps to validate information and receive confirmation are outlined in the provider directory training content for regional centers approvers and service providers on the Provider Directory website.
- Service providers that review and submit their record by November 29, 2024 will be eligible for a one-time lump sum incentive payment. For providers included within rate reform, their participation informs the QIP portion of the rate, as described in the Quality Incentive Program Directive. Weeklyreminder emailswill be sent to service providers who have not submitted their records.
- As outlined in step 2 in the directive linked above, service providers will have the option to export confirmation of the completion for their records.
- For issues logging in, please contact DDS at providerdirectory@dds.ca.gov or call (844) 469-9022.
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